Privacy Policy
This Privacy Policy describes how Switzers Inn Alpine Bistro ("we", "us", "our") collects, uses, and shares personal information when you use our site and our online platform. We are committed to protecting your privacy and handling your personal data in a safe and responsible manner. If you have questions, contact us at reservations@switzersins.top or at our address: Wiestiboden 11, 2nd Floor, Suite A, Zermatt, Valais, 3920, Switzerland.
Last updated: 2025-09-02
Information We Collect
We collect information you provide directly and information collected automatically when you interact with our site and services.
Information you provide
- Contact details: name, email address, phone number.
- Booking and reservation details, including dates, preferences, and payment-related information required to process reservations.
- Customer feedback, reviews, and communications with our staff or support team.
Information collected automatically
- Technical data such as IP address, browser type, device identifiers, and operating system.
- Usage data including pages visited, actions taken on the site, and timestamps.
- Location data inferred from IP information when you interact with our site.
How We Use Your Information
We use personal information to provide, operate, and improve our services, to communicate with you, and to meet legal and business obligations.
- To process reservations and payments, send confirmations, and provide customer service.
- To personalize and improve our website and services, including analyzing usage patterns.
- To send transactional messages, updates, and information about changes to our services.
- To detect, prevent, and address technical issues, fraud, or other misuse.
- To comply with legal obligations and protect our rights.
Legal Bases for Processing (including GDPR)
Where applicable, we process personal data on the following bases: consent, performance of a contract, compliance with legal obligations, and our legitimate business interests (such as fraud prevention and service improvement). When we rely on consent, you may withdraw it at any time by contacting us at reservations@switzersins.top. Withdrawal of consent will not affect processing already carried out while consent was in place.
Cookies and Tracking Technologies
We and our service providers use cookies and similar technologies to operate and improve our site, remember preferences, and provide analytics. Cookies help provide a consistent experience and enable features such as booking flows.
You can manage cookie preferences through your browser settings and, where available, via any consent management tool provided on our site. Disabling certain cookies may affect functionality.
Sharing and Disclosure
We may share personal data with trusted third parties when necessary to provide services, comply with legal obligations, or pursue legitimate business interests. Categories of recipients include:
- Payment processors and financial institutions for booking and payment processing.
- Service providers who perform services on our behalf, such as hosting, analytics, and customer support.
- Legal and regulatory authorities where required by law or to respond to legal process.
We do not sell personal data. Any disclosures are limited to the extent necessary and governed by appropriate safeguards, including contractual protections.
Data Retention
We retain personal data as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the nature of the data and the purposes for which it was collected.
Security
We implement administrative, technical, and physical measures to protect personal data against unauthorized access, disclosure, or destruction. While we strive to protect your information, no system can be completely secure. If we learn of a breach that poses a risk to your rights or interests, we will follow applicable notification requirements.
Your Rights
Depending on applicable law, you may have rights regarding your personal data, including the right to access, correct, delete, restrict or object to processing, request data portability, and withdraw consent. To exercise these rights or ask questions, contact us at reservations@switzersins.top. We may request information to verify your identity before acting on requests.
If you are a resident of the European Economic Area or other jurisdictions with similar rights, you may also have the right to lodge a complaint with a supervisory authority.
International Transfers
Personal data may be processed or stored in countries other than your own. When we transfer data across borders, we take steps to ensure it is treated securely and in accordance with this policy, using contractual or other appropriate safeguards where required by law.
Children
Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete it.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated policy on our site and indicate the date it was last updated.
Contact Us
If you have questions or concerns about this Privacy Policy or our practices, contact:
Switzers Inn Alpine Bistro
Wiestiboden 11, 2nd Floor, Suite A, Zermatt, Valais, 3920, Switzerland
Email: reservations@switzersins.top